At 5StarMums, we are committed to providing high-quality products that meet our customers’ expectations. Please review our return policy carefully before making a purchase.
1. Eligibility for Returns
Returns are accepted only for defective or damaged items. A product is considered defective if it is materially flawed, damaged during delivery, or significantly different from the description provided at the time of purchase.
2. Reporting a Defective Product
Customers must notify us of any defect within 7 days of receiving the product. To initiate a return, contact us by sending a message to us on WhatsApp using this link https://wa.me/2347048063551 Your message must include:
- Full name and contact details
- Order number
- Description of the defect
- Clear photos or videos showing the defect
3. Review and Resolution Process
Once your claim is received, our quality team will assess the evidence and confirm whether the issue qualifies as a defect. If approved, we will guide you through the return or replacement process. Please note that approval is at our sole discretion based on the evidence provided.
4. Exclusions
We do not accept returns or offer refunds in the following cases:
- Change of mind or customer error (e.g. wrong selection or size)
- Damage caused by improper use, handling, or storage
- Normal wear and tear or slight variations in colour or design
- Digital products successfully delivered and accessed
5. Refund Method
If your return is approved, we will issue a refund to your original payment method within 7–14 business days of confirmation. Shipping and handling fees, where applicable, are non-refundable.
6. No Exchanges
5StarMums does not offer product exchanges under any circumstances. Each approved case will be treated strictly as a defective item return.
7. Our Commitment
We value your trust and strive to ensure that every product you purchase meets our quality standards. If an issue arises, we will handle it promptly and professionally.
For all enquiries, contact us by sending a message to us on WhatsApp using this link https://wa.me/2347048063551